FREQUENTLY ASKED QUESTIONS

Website is a connected group of pages devoted to a single topic or several topic by showing related images and information. To a business, website is a virtual office displaying goods and services that could be introduce and provide wordwide. This kind of office as a website is able to open 24 hours a day with the purpose of allowing customers to explore information, read articles, and purchase available products in their convenience regardless day or night.

There are several advantages of owning a business website, summarizing below:

1. Unlimited advertising

We all know it costs a fortune to publish an advertisement on newsletters, magazines, radio or in the television. With about 150 million people accessing the internet regularly, your company will now choose to have an online present without overpaying for it. Customers are able to access information about your organization anytime and from anywhere, only with a computer/ tablet or mobile phone connected to the Internet.

2. High opportunity to connet and cooperate online internationally

Website operates as a business card that you show the world your brilliant project. A charity can effectively mobilize funding through the website by introducing and providing information about its activities to the world.

Web applications is becoming more and more popular increasing your chance to expand the business. For example, a manufacturer may frequently conduct offers on their website with updated information, thus the ability to match with partners / suppliers is high and unlimited regardless of territorial in a reasonable cost.

3. Website makes it easy for customers’ feedback

Customers can fill feedback forms designed for them easily to say what they think about your products. Website might response immediately to your customer’s questions. You might also add the FAQs( frequent asked questions) page including all repeated concerned reagrding goods, services and your organization.

4. Do business 24 hours a day

You don’t need to close in vacations. Your products are still available when you go offline. If someone reaches for time, location, or any other info about your company, they will access these basic needs without your works.

5. Low labor cost.

Website helps you to sell more products with less labor cost. You can remain sales without spending more on employee’s compensation and insurance.

Creating an image of high functioning organization as you want is achievable.
All dreams start with small steps. Your small business will look like a fancy internationall incorporation just by designing the right website interface.

6. Save postage and printing costs.

Think of thousand customers cards that you need to print so that they acknowledge your businesses’ present. You can save it all by releasing your website info to your customers. You can also collect buyers’ email address to keep in touch for further special sale events.

7. Improve communication system

You can contact your employees, suppliers through the website. All changes take effect as soon as you post them on the website, and anyone can see the updated information without having to contact you directly.
Excellent customer service. This is the dream of any business. Business owners don't want to waste time explaining to their customers how to use the product, how to install, troubleshoot, clean, move, exchange products or anything else they have to do with the purchased product. With a website, you offer all the situations, creating questions and answers, your customers can find support information without disturbing your team.

8. Being on the network competing with other companies

You must think that the Internet is like a telephone book. More and more people are using the website to find information, buy products and services. If you are not there, your competitors will be there. If you are not in the "Phone directory", how can customers find you?

Some businesses complain that their website does not attract many people involved and does not bring effectiveness for business.
For website to operate efficiently, there must be a range of synchronous solutions. We would like to offer some of the most economical solutions.

Domain:
Long domain names will make it difficult for customers to remember to come back. A long domain name isn't suitable for SEO.

Server:
A Cloud VPS has 01 private IP (Internet Protocol) with a minimum price of $ 5 / month. Using new technology server, high speed line and private IP address will support well for SEO.

Website speed:
No one will has the patience to enter your website if the page load speed is frustrating slow. Nobody wants to return to your website when such an incident is unresolved. Slow loading speed will also make your website reduce rankings in search engines.

Search Engine Optimization (SEO):
Optimize website source code for SEO friendly, write product page content and standard SEO blog page.
Apply measures to increase website traffic by advertising on facebook groups, forums, newspapers, leaflets, sending marketing messages by email, sending marketing messages by SMS or wherever possible ...
Marketing products with standard SEO articles on the blog.
Integrating website with social networks such as facebook, twitter, instagram ...
Product images must be clear, describe the product information in full, at reasonable prices, with regular promotions. Products sold must be as described on the website, quality assurance and good after-sales program.
Set aside a monthly / quarterly budget for advertising on Google, Facebook ...

Initially, branding will be extremely difficult, you will spend a lot of money and effort. However, when your website meets the above criteria, after about 06 months to 01 year, the rumors spread, people will also get used to the domain name and brand of the business. You will have an effective store operating 24/24 including holidays.

Hopefully, these brief information above will be helpful for you to choose a website designer for your business plan. You do not necessarily have to apply 100% of the above criteria but adjusting it to suit your needs.

In order to make the process of designing and building websites fast and convenient, you need to prepare and provide us the following information:

Logo of Company, Enterprise if available (Logo in SVG, Photoshop, JPG, PNG files)

Large and full size image of the Company, Photos of activities, Products.

The higher the image quality, the better the art design of the website. Company Address , phone numbers, articles introducing the Company.

Content and articles introducing products, services or partners that you want to put on the website.

Or whatever you want to put on your website.

100% of websites designed by us support mobile devices (Responsive Mobile Sites). We are experts and always use the most advanced technology.

1. Contract: We will send customers 02 copies of the contract with full marks and signatures. After approval, Customer signs, stamps and sends a copy to us.

2. Payment: We have a full range of common payment methods, working in a convenient and time-saving way for customers. Please click here to refer to our payment method.

Please click here to refer to our payment method.

Chúng tôi có 4 gói thiết kế website: Bronze, Silver, Gold, Platinum

Time to complete Bronze package from 1-3 days.

Time to complete Silver package from 3-5 days.

Time to complete Gold package from 5-7 days.

Platinum is an advanced customized website design package on demand. Time to complete this package depends on the complexity of the website.

You can completely reuse your old domain name. Simply provide your domain management account, we will install service for you.

We are always ready to provide all services globally. If you are far away, we will use the following online support methods.

Chat online::
Skype, Facebook. Zendesk.

Send emails:
In case you need a more detailed report, we will contact you by email (email).

Call:
If you need emergency assistance assistance, we have a hotline: 0917644678

Teamviewer:
In some support situations, we may have to use Teamviewer.

Support Ticket:
The system is available on the website, you only need to login to your account and select Orders -> Get Support.

During the time of using website, if you need assistance with anything, you can contact us to request assistance.

We provide website care services with the following conditions:

1. You provide us with Product Photos, Articles describing products or any content ...

2. We will do it all for you from Product Images, Product Descriptions and so on ...

Please click here to register for Web administration services.

For customers who have used the service at KibCloud, when changing the website interface to another business line or redesigning the new interface, they will receive an immediate 30% discount on the total contract value.

If you have other questions, please click here to contact us.